About Me
Hello! My name is Samuel Mugo Njoroge. I am an accomplished IT leader with over 10 years of experience in driving regional IT operations, service delivery, and infrastructure optimization across global organizations.
Professional Summary
Accomplished IT leader with 10+ years’ experience driving regional IT operations, service delivery, and infrastructure optimization across global organizations, with a strong track record in aligning technology with business goals, leading remote work transitions, and ensuring compliance and continuity in complex environments.
Core Competencies
- Regional IT Service Delivery
- Stakeholder & Vendor Management
- Tender Evaluation & Procurement Compliance
- End-User Support & Escalation Management
- IT Infrastructure & Asset Lifecycle Management
- Cross-Functional Leadership
- Cloud Technology Integration (Office 365, Azure, AWS)
- ITIL Service Management (Incident, Problem, Change)
- Risk Mitigation & Business Continuity Planning
- Strategic Communication & IT Reporting
Professional Experience
ICT Network and Infrastructure Manager
Amref Health Africa | Nairobi, Kenya | Feb 2019 – March 19th 2025
- Acted as regional IT lead for Amref, supporting 20+ global offices by delivering standardized IT services, aligning infrastructure with strategic goals, and enabling seamless cross-functional collaboration.
- Managed full IT asset lifecycle, including procurement, deployment, inventory control, asset tagging, decommissioning, and vendor coordination to ensure compliance and cost-efficiency.
- Oversaw the administration of enterprise networks, virtual machines, and unified storage systems.
- Implemented ITIL-based incident, problem, and change management processes to improve service delivery.
- Developed and enforced IT policies, standards, and best practices to enhance infrastructure resilience and security.
- Spearheaded disaster recovery planning and testing, ensuring compliance with GDPR, HIPAA, and ISO 27001.
- Monitored and optimized server uptime, network performance, and security across 20+ global offices.
- Collaborated with stakeholders to plan and execute infrastructure upgrades and end-of-life replacements.
- Trained and mentored ICT staff, fostering professional development and alignment with organizational goals.
- Participated as a member of the Amref’s Tender Committee, overseeing procurement of IT services and infrastructure worth over $3 million, ensuring compliance with policies and value-for-money outcomes.
Senior ICT Officer
Amref Health Africa | Nairobi, Kenya | Jan 2017 – Jan 2019
- Designed and implemented Microsoft Exchange and Office 365 email systems, improving communication efficiency.
- Developed ICT hardware and software standards aligned with organizational strategy and user requirements.
- Provided technical support for data center virtualization across regional offices.
- Created and maintained technical documentation for user and technical support teams.
Network Administrator
Vectrus Inc. | Qatar & Kuwait | Nov 2012 – Dec 2016
- Managed Cisco switches, routers, UCS, MPLS networks, and Palo Alto firewalls.
- Installed and maintained enterprise data, voice, and wireless infrastructure.
- Ensured compliance with Sarbanes-Oxley regulations and provided end-user training.
ICT Training Manager
Technobrain (K) Limited | Nairobi, Kenya | Jan 2010 – Oct 2012
- Developed training frameworks and delivered Cisco CCNA, CCNP, and security courses.
- Coordinated regional training programs across East Africa, including Tanzania, Uganda, and Ethiopia.
- Provided technical support and mentorship to students and networking teams.
Education
- Bachelor’s degree in Information Technology, Kenyatta University, Nairobi, Kenya (Apr 2004 – Aug 2007)
- Diploma in Information Technology, The Mombasa Polytechnic, Mombasa, Kenya (Jan 2003 – Nov 2004)
Certifications and Training
- Amref Leadership Management training by FranklinCovey
- Cisco Certified Systems Instructor
- Cisco Certified Network Professional (CCNP) – Routing & Switching, Data Center, DevNet
- Windows Server Administration
- ITIL® Foundation Certified – IT Service Management
- CompTIA Advanced Security Practitioner (CASP)
- VMware Certified Associate – Data Center Virtualization
- Palo Alto Networks Certified (PCNSE)
- Fortinet Network Security Expert (NSE4)
- IPv6 Certified Engineer
Contact
Email: smlnjoroge@gmail.com or samuel@bakaya.tech
Phone: +254 720 758 340
Location: Nairobi, Kenya